Big Bear Vacations Reviews

Very bad experience! The house upon arrival was very dirty and dusty. I found old food, dirty diapers, and cobwebs all over. No enhanced cleaning here as advertised! They didn't even provide pillowcases and the pillows were all filthy. I was told that a ski lift ticket was included, when I checked in only a rental was (so might have been some confusion on the employee's end) since I got one the year before. The location was very dirty. I was offered a free day. Once management processed the complaint they only offered a refund for the cleaning fee. I felt ripped off by the entire experience and will never use them again. I found Big Bear Cool Cabins and I was very happy with them!

NEVER EVER RENT A HOUSES THROUGH THEM! This company is a scam. These people are just group of liars and money stealers. If I could give them 0 stars I would do it . So my story is how to pay $1300 for 2 nights and get left on the street. First of all the house that we saw on a website looked completely different from what we saw upon arrival . House was dirty, ripped holes in the carpet, no dishes , fireplace was not working house was just trash. I slipped on the stairs and cut my leg pretty bad because they didn’t even bother to come and check the ice situation in that piece of junk that they call house and take crazy money for that. So they put us into another house and next morning someone from that scam company came and said that owner of the house has cameras! Cameras! The were spying on us. This is completely illegal! So owner saw a dog and they kicked us out with cops from that house . Dog is a tiny cup breed size of my palm hand , dog was an emotional support and again illegal kicking out the dog who is emotional support . Manager is just a rude person who doesn’t know how to talk to people when I was trying to resolve the issue she hung up on me! On 2 girls they sent 4 men who were incredibly were rude! They were talking to me like I’m a someone below them. They were making fun of my accent and saying that I’m not from this country . They refused to refund us money and we got left on the street. I’m going start a legal process on this scam company. DONT BRING YOUR MONEY HERE!!

I had booked one of their cabins (Cozy Up to Summit #1651) December 3-6th for a milestone birthday party. Specifically choosing this cabin because of how close it is to Snow Summit and how we can cook all of our meals instead of dining at the lodge or nearby restaurants. Plus with COVID-19 running rampant, we wanted to stay in our bubble as much as possible. WELL....just like the other reviews on here mentioned, what is advertised on their website is definitely NOT what is promised when checking in.
First off, I don't feel like a working oven is a huge ask...but apparently it is. The kitchen of this cabin is well advertised and we thought we would save a lot of money on dining and that would justify the insanely high cost to rent the cabin for 3 nights ($3,122.86). So I brought up food for all of our meals since we could walk back for lunch. Ummmm guess again. The oven wasn't working; the lights would turn on but it would never actually warm up. So all of the food I brought to bake in the oven were wasted. I also brought food to cook using the stove....nope. That's a huge ask to since all of the pots and pans are hand-me-downs, purchased from a second-hand store, or were purchased in the 80s. I swear my grandmother had the same exact fork, spoon, and knife set. The pots and pans are unusable since the coat is chipping and is scratched from so much use. So, we also couldn't cook using the stove because I do not want to ingest god-knows-what by using their advertised cookware and full kitchen essentials. We were left to purchase all of our meals and couldn't use any of the food we brought up.
Second of all, the pictures on their website look great. When actually getting to the place, it appears that those pictures were taken from a previous owner or there was a huge party where the kitchen cabinets insides and outsides were damaged and destroyed, toilet paper holders kicked off and broken, the pool table felt ripped off of the pool table, and years of collection of dust and cobwebs settled into the "game room" which is the detached garage filled with landscaping junk. Again, not getting what was promised...I would've been better staying at a hotel/motel since we couldn't cook for ourselves nor enjoy the activities they advertised with this house.
Finally, it comes down to customer service. I've been trying to contact a manager for 6 weeks without any response. I find it hard to believe that Brandy, the "manager" assigned to my case wasn't working for the past 6 weeks because I would call once a week for 6 weeks to check up on the status of my complaints when I checked out. Which by the way, on their survey they promised up to 5 days for a response. Well week 6 rolls around when I instead ask for Brandy's supervisor because at this point I am beyond upset because they are so shady that I finally am able to talk to her. The phone operator puts me on hold for 5 minutes saying that Brandy is logging into the system....Really? When I finally talk to Brandy she says she contacted me...Again, looking at the other reviews this is a pattern. They lie here and avoid contact to take your money. She offered me $50 back to my credit+ because an appliance wasn't working. It was much more than that so I spoke with the general manager and all she could offer me was $200 back to my credit card and a discount on my next stay. THERE IS NO WAY IN HELL I AM COMING BACK HERE. I spent way more on groceries to bring up and dining at in their town than a measly $200. Plus their prices for their cabins are beyond ridiculous. Never coming back would prefer to go to Brianhead, Utah and get way nicer and upkept cabins for 1/3 of the cost. They can expect multiple reviews of this horrid experience on different review sites including the BBB.